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Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund and RETURNS requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Return sale items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: FEMME OPEN AB, KOMMENDÖRSGATAN 31 B , 11458 STOCKHOLM. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Refund requirements for tournaments
By purchasing a ticket to one of our tournaments you are responsible to find a padel partner. We can help to find you a matching partner but ultimately it is your responsibility.
If you by any reason do not show up on day of tournament without prior communication to the Femme Open team, we will not be able to refund you the ticket.
In case of illness we need a medical certificate in order to provide a refund. We also encourage you to find a replacement player to take your spot.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on March 1st, 2023
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